SERVICE & TECHNICAL SUPPORT

Welcome to SATO's Service and Technical Support!


SATO offers onsite or back to base service for most printer brands. At SATO we have a dedicated certified service team that puts a great deal of effort into building its reliable services and are committed to offering its customers the best and trustworthy customer support everyday.

SATO's Service team can help you with questions regarding part numbers pricing availability order status etc.

Service Hours: 8:30 am to 5:00 pm Mon to Fri.

Service rates for Time and Materials repair:
  • Hourly charge out rate of NZD$130.00 plus gst or part thereof ( a minimum of 1 hour will apply ).
  • On-site call out charge NZD$60.00 plus gst.
  • Travel time charges NZD$130.00 per hour plus gst or part thereof ( charged from SATO to site and back ).

For Technical Service enquiries please call our toll free number as below:

SATO New Zealand Ltd
0800 784 578 or email us at service-nz@sato-global.com
Or to send us an item for repair complete the Repair Authorisation Form 

Technical Service Options:


1. SATO Zen

Our most comprehensive service plan yet SATO Zen lets you enjoy complete peace of mind when it comes to your barcode label printers. For just 10% of the recommended retail price of your printer per year we will cover any repairs to the value of 200% of the buy price of your equipment.* SATO Zen can be purchased for all brands of barcode printers that SATO represent. Benefits of SATO Zen include:
  • Only genuine branded parts are used in repair work
  • Highly trained and certified technicians
  • Return freight via ground
  • All repairs include cleaning and adjustment
  • 24 Hour call logging service (0800 800 869)
  • Urgent service option available upon request*
  • On site repair available by special arrangement*
  • Access to rental pool of printers where available*
2. SATO Healthcheck

Regular checks are important to keep your equipment in excellent working order and the SATO Healthcheck program is designed for just this. Rather than prescribe a "one size fits all" six monthly check our representatives will recommend healthchecks at intervals to suit the environment and usage of your printer.

Healthchecks include:
  • Full professional clean status check of key parts and diagnostics report
  • Printhead balance
  • Adjustment of ribbon take up and supply tensions
  • All drive and timing belts checked
  • Priority status in the queue for repairs immediately following your check
  • 10% discount on parts for work done immediately following your check
  • On site Healthcheck available by special arrangement*
*
Terms and Conditions Apply. See SATO Service Level Agreements for full list of Terms and Conditions.